Visitor Policy

Guided by Patient/Resident and Family Centred Care Philosophy, Riverside Health Care recognizes the importance of supporting family and caregivers to visit patients/residents while ensuring a restful environment that meets their care needs and wishes. Our updated Visitor Policy and Visitor Procedure were created to enhance the quality and standards of visitation and care at all our facilities across the Rainy River District. To do this, we've more clearly defined the type of visitors we host, and have standardized visitation hours across the board.

Types of visitors

Caregiver (CP) and Essential Care Partner (ECP): someone who provides, physical, psychological, spiritual and /or emotional support to the patient/resident.

General Visitor: Non-essential visitors. General visitors have an important social role but do not participate as active partners in care.


Standard Visitation: General Visitors are welcome to visit all RHC facilities from 9 a.m. to 9 p.m.

Patients are also encouraged to identify a caregiver and/or essential care partner who may visit and stay with them beyond these standard hours. Please inform your nurse who you have identified as a care giver or essential care partner.

Quiet Visitation: These additional visiting hours from 9 p.m. to 9 a.m. were created to promote a restful, healing environment for our patients/residents. Exceptions for CG/ECPor CP to stay during this time must be arranged with the Manager, Nursing Supervisor or Nurse in Charge in advanced and will be limited to one CG/ECP per patient in an effort to minimize the disruption to care and sleep of other patients on the unit.

Additional details

We ask that anyone visiting a patient or resident self screen for symptoms of infectious disease such as respiratory symptoms or gastrointestinal symptoms and refrain from visiting if you are experiencing any symptoms such as fever, cough, diarrhea etc. During any infectious disease outbreak, additional visiting restrictions may apply. These restrictions would be shared with local media and posted on our website.

Children under 14 years of age must be under the supervision of an adult who is not the patient/resident and must not be unattended.

Please remember, Riverside supports a fragrance-free environment. We ask you to refrain from wearing heavily scented products or perfume/cologne during your time at our facilities.