Riverside Health Care 2019-2024 Accessibility Plan

The 2019-2024 Accessibility Plan is the second multi-year plan prepared by the Accessibility Committee. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was introduced and the objective of the Act, with the related standards that have been put in place, is to have a barrier-free and fully accessible Ontario by 2025. The Accessibility Standards for Customer Service required our organization, by January of 2010, to meet a number of requirements that would ensure we were embedding the principles of accessibility in our interactions with our clients, residents, and patients. A set of Integrated Standards were introduced since that time which include regulations addressing information and communications, employment, and transportation. This multi-year plan describes when these requirements will be met, in addition to outlining our ongoing efforts to be as barrier-free as possible.

We are committed to providing exceptional and accessible service to our customers. Persons with disabilities will be given an opportunity equal to that given to others to obtain, use or benefit from the goods and services provided by us. This Accessibility Plan will establish the foundation for these efforts.

2019-2024 Accessibility Plan

2020 Annual Accessibility Status Report

Accessibility Feedback Form