Telephone Outage Affecting All Riverside Sites

November 19, 2025

Riverside Health Care is currently experiencing a system-wide telephone service outage. A Code Grey - Infrastructure Failure has been initiated, which means our organization is responding to a disruption affecting essential systems required for operations.

All Riverside sites have activated backup communication protocols, and our internal emergency planning teams are operating under Code Grey procedures. This outage is causing intermittent disruptions across all incoming, outgoing, and internal phone lines.

Technicians are on-site and actively working with our teams to resolve the issue. Intermittent service disruptions are expected to continue into tomorrow, Thursday, November 19.

We will continue to provide updates as information becomes available. We ask for your continued patience and understanding as we work through this issue. Please be assured that the safety of those we serve and our team members remains our top priority throughout this disruption.

If you are experiencing a medical emergency, please call 911.