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The Security Manager is responsible for overseeing and coordinating security- related risk management plans. This position is responsible for developing, implementing, and administering the day-to-day delivery of all security programs for Riverside Health Care. The primary purpose of this role is to provide a safe and secure environment for patients, residents, clients, staff, and visitors. This individual will advocate and seek continuous support for integrating optimal security practices and concepts through effective administration, operations, business practices, and risk assessments. The Security Manager will also provide management of security guards at any Riverside Health Care location.

QUALIFICATIONS:

• Post-secondary education in the field of criminology, criminal law, and/or Security administration preferred.
• Current valid ministry approved Security Guard license required or commitment to complete the licensing program as part of employment.
• Minimum two to five years of experience in security or related field required.
• Highly motivated team player with the ability to work within a challenging environment.
• Knowledge of Security practices and related legislation in Ontario.
• Must be highly organized, possess solid problem solving, analytical, and communications skills.
• Excellent organizational, and interpersonal skills are required.
• Strong computer skills with database experience, MS, Word, Email, Excel program competency required.
• Commitment to excellence required.
• Good health. A demonstrated ability to attend work on a regular and consistent basis. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
• Ability to deal tactfully and effectively with all types of employees and visitors.
• Demonstrated abilities in leadership roles, critical thinking, problem solving, decision making, and group process.

RESPONSIBILITIES:

This position provides security services for Riverside Health CAre in accordance with established standards, policies and procedures which includes tasks such as:

1. Responsibility for security service standards, policies, and procedures.
2. Reviews security reports, correcting noted problems and matters stated. Ensure all special incident reports are dealt with in a timely fashion.
3. Maintains work relationship with local enforcement, as required.
4. Ensure daily inspection of the site is done, investigating security concerns internally and externally on the site.
5. Develop, maintain, and review Security protocols on an annual basis.
6. Responsiblefordeveloping,planning,anddeliveringeducationandtraining to all security staff.
7. Responsiblefortheusageandmonitoringofaudioandvideosurveillance equipment, BMS Door system and card swipe system for employee access and identifying and reporting misconduct or non-compliance with policies and procedures by staff, patients, or visitors.
8. Work in conjunction with management to plan, co-ordinate and provide for specialized security functions.
9. AttendtorequestsbyHumanResourcestoconductinvestigations,compile evidence and provide reports respecting staff misconduct or breaches of policies and procedures, conduct or compile surveillance of staff, and provide staff escorts from property for staffing issues and concerns.
10. Oversee all security and surveillance issues.
11. Oversee and maintain the administration of security programs.
12. Review various detailed reports and investigation information pertaining to staff and other issues and incidents for senior management.
13. Maintain confidentiality of investigations, surveillance and other activities and decision-making by the Security Department, HR and management respecting staff or other persons.
14. Work with maintenance to ensure all key and lock problems are resolved in a timely manner.
15. Oversee parking surveillance and monitoring.
16. Responsible for the department budget and monitoring expenditures throughout the year
17. Advise the Senior Team of critical situations.
18. Assist in setting facility standards and enforcement of these standards.
19. Participates in the development and evaluation of standards of practice/program services within the department.
20.  Other duties or responsibilities may be assigned.

Responsible for taking reasonable care to protect the health and safety of self and others, by practicing and promoting safe work habits, by using personal protective equipment and by reporting unsafe acts or conditions to your manager. Responsible for understanding your role to ensure patient safety.

EXPECTATIONS/STANDARDS:

• Demonstrates a commitment to quality and continuous improvement.
• Provides detailed and timely feedback to employees, direct reports, coworkers, and senior management.
• Ability to problem-solve security and risk management issues. Assigns various security duties and ensures they are completed in a timely manner.
• Adheres to an established work schedule.
• Serves as a proactive role model of the behaviours’ characteristic of a leader in alignment with organizational Mission, Vision, and Values
• Adheres to and upholds a Code of Ethics commensurate with professional expectations and organizational policies/procedures.
• Requires minimal supervision/oversight to accomplish assigned duties.
• Displays a positive and respectful attitude to patients, families, employees, and colleagues.
• Serves as a positive representative of the organization in the community and during seminars, training courses and conferences in various locations.
• Anticipates needs and takes initiative from an organization-wide perspectives.
• Builds and maintains professional knowledge by attending educational workshops and training sessions while developing and adhering to a professional development plan.
• Establishes clear deadlines for subordinates and ensures they are met.
• Develops and adheres to a 90-day plan with detailed goals in alignment with RHC’s strategic plan.
• Participates in leadership development training sessions and management team meetings/professional development initiatives.
• Attends and participates in departmental safety huddles, updates security reports, and provides follow-up on outstanding issues and/or safety concerns outlined in Incident Management reports or employee complaints.
• Consistently demonstrates transparency during decision-making and accepts responsibility for outcomes.
• Role models decision-making – seeks out and eliminates “we vs. they” mentality.
• Exhibits and coaches organizational values of Progressive, Integrity, Caring and Accountable
• Identifies, supports, and clearly explains the need for change while continuously seeking and developing processes and best practices to improve patient care/performance outcomes.
• Fosters, promotes, and enables an environment of learning and professional development.
• Focuses on ideas and solutions vs. problems and authority while implementing a horizontal and collaborative approach to problem-solving in a team setting.
• Excellent verbal and written communication skills through various mediums (in-person, phone, webinar sessions, email, and written correspondence)
• Coordinates, hosts, and manages effective team meetings.
• Maintains detailed records to document the proceedings of various meetings.
• Provides consistent and timely follow-up to questions and concerns.
• Starts with WHY and communicates the link between effective human resources practices to enable quality patient care in alignment with organizational objectives and values.
• Adheres to all provisions of the Employment Standards Act, Occupational Health and Safety Act, Ontario Human Rights Code and Workplace Insurance and Safety Board.
• Practices safe and healthy work behaviours such as wearing of PPE, prompt reporting to prevent potentially unsafe situations and investigation of incidents as required.
• Effectively communicates and enforces organizational policies and procedures to foster and maintain a safe and violence-free work environment.

HOURS OF WORK:

This is a full time position with a rotating schedule, the incumbent will be required to work evenings, weekends, and be on call.