Riverside Health Care


Riverside Health Care is a fully accredited multi-site, multi-faceted health care system providing service to the Rainy River District in spectacular Northwestern Ontario. Our health care sites across the District serve a catchment area of more than 20,000 residents in 15,500 square kilometers in Fort Frances, Emo and Rainy River. 

 This is Riverside: 
 A look at our facilities,

 serving the communities
 of the Rainy River District



Fort Frances


Rainy River

Each community is also served by Riverside Community Counselling which provides mental health and addictions services and Valley Diabetes Education Centre which provides important chronic disease management programming.

Reporting to a volunteer, skills-based board of outstanding community representatives, Riverside Health Care employs over 500 staff; and works with 14 dedicated local physicians and over 30 consulting/visiting specialists, dentists and nurse practitioners.

Riverside Health Care operates with the exceptional and generous support of the Auxiliaries at each site and Riverside Foundation for Health Care.

Formal academic relationships exist with Lakehead University, McMaster University, Northern Ontario School of Medicine, University of Toronto (Bloomberg School of Nursing), Cambrian College, Conestoga College, Confederation College, Sault College and St. Lawrence College.


A reminder that face masks must be worn over the mouth and nose at ALL times in all Riverside Health Care facilities. There has been an increase in cases in our region and we want to keep everyone safe and healthy.



Coronavirus (COVID-19): What You Need to Know

Riverside’s Novel Coronavirus (COVID-19) preparedness efforts began in early January 2020 and our emergency planning, outbreak management and infection control teams have been implementing a host of proactive precautionary actions across our organization to ensuring the health and safety of those we serve. We remain diligent in protecting our staff, patients, residents, clients, physicians, volunteers and visitors through rigorous infection and prevention controls, while actively following the latest guidelines from Health Canada, the Ontario Ministry of Health and our local Northwestern Public Health Unit. Riverside has taken the following actions and we are continuously adapting our preparedness to the evolving situation.

Ontario residents wishing to book a vaccination appointments OR download their vaccination receipts, visit: https://covid19.ontariohealth.ca/

For up-to-date data on COVID-19, visit https://covid-19.ontario.ca/


Riverside COVID-19 Assessment Centre’s Open

Riverside’s COVID-19 Assessment Centre’s (assessment centre) are by appointment only. For safety reasons, “walk in” appointments are strictly prohibited. 

COVID-19 Assessment Centres
  • Community:     Fort Frances
  • Location:          Sinclair Street (behind Hospital next to Community Counselling)
  • Entrance:         Off Sinclair Street. On-site directions will be given.
  • Contact:           (807) ­274-3261, ext. 4913
  • Hours:              Monday-Friday 8-4, Saturday 9-3, closed on Sundays and all Statutory Holidays


  • Community:     Rainy River
  • Location:          Rainy River Health Centre (115 Fourth Street)
  • Entrance:         Entrance off Mill Avenue near back of health centre.  On-site directions will be given.
  • Contact:           (807) ­274-3261, ext. 6500
  • Hours:              Monday-Friday 1-2:45, CLOSED Saturday and Sunday and all Statutory Holidays

*  Hours of assessment operation may change, as required.


Visitor Screening Guidelines

Riverside has introduced kiosks to perform our COVID-19 Screening at all our facilities.

This move allows Riverside to remain compliant with Ministry of Health directives.  Everyone (staff, physicians, visitors, contractors, care givers, volunteers, students) entering a Riverside property will be required to display a printed label for the current date stating that they have been screened for the affects of COVID-19.

If a staff member notes anyone in a Riverside property not wearing a label, the staff member will ask them if they have screened; if not, the staff member will direct them to the nearest kiosk for screening. All staff will participate in this form of active screening to ensure everyone’s safety and offer assistance.



The Ontario government, in consultation with the Chief Medical Officer of Health, is taking further action to protect the health and safety of residents, staff and from COVID-19 and the Omicron variant.  This is necessary to provide optimal safety and support while balancing the mental and emotional well-being of patients, residents and their families, and to safeguard the staff who are critical to providing care.


Accordingly, Riverside Health Care (RHC) has likewise adjusted its COVID-19 visitation requirements for Long Term Care (Rainycrest), Acute Care (La Verendrye Hospital –LVGH) and combined Long Term Care and Acute Care (Emo Health Centre and Rainy River Health Centre)


Long-term care sites:



All caregivers and volunteers visiting a long-term care home must be tested for COVID-19 according to one of the following:

·         An antigen test at least two times per week, on separate days, if they are up to date with recommended COVID-19 vaccine doses according to the Ministry of Health’s COVID-19 Vaccine Guidance*

·         An antigen test at least three times per week, on separate days, if they are not up to date* with recommended COVID-19 vaccine doses

 *Up to date with COVID-19 vaccines means having completed the primary series and received a COVID-19 vaccine within the last 6 months

 All general visitors and support workers entering a long-term care home must meet one of the following prior to entry:

·         Receive and demonstrate a negative test result from an antigen test taken at the long-term care home on that day

·         Demonstrate proof of a negative test result from an antigen test or PCR test taken on the same day or the day prior to the visit


·         An individual has had a confirmed/proof COVID-19 infection in the past 90 days, they do not need to have a RAT.  If the individual is unable to provide proof COVID-19 infection; they must continue RAT (as above).  


 All sites:

·             Valid medical exemption

·             Palliative end of life situations

For these exempted cases, a negative rapid antigen test will be required prior to visiting, if unvaccinated.


Visiting Hours

LaVerendrye General Hospital: 11:00 am – 8:00 pm

Rainycrest Long Term Care: Sunday-Saturday: 10:00 am – 8:00 pm

Emo Health Centre: 11:00 am – 4:00 pm

Rainy River Health Centre: 11:00 am – 4:00 pm


Emo Health Centre

·         Urgent Care Clinic closed.

Emergency Departments – Fort Frances and Rainy River

·         Patients presenting at Emergency may have one(1) designated visitor/support person with them in the Emergency Department. 

Entrance – La Verendrye General Hospital

·         Front street doors open 6am to 8pm daily.  After 8pm essential visitors and patients must enter the building via the emergency entrance.

Entrance – Rainy River Health Centre


·         Main entrance to be used

We appreciate your understanding and assistance at this time. 



Riverside Resources

Please feel free to use or distribute the following resources. Please do not place posters on someone's door without their direct knowledge of it.

Self-Screen Visitor Poster for Homes (updated March 20)
Assessment Centre Flyer/Poster

Visitor Restriction Sign – Community Services Use ver1
Visitor Restriction Sign – Community Services Use ver2

Respiratory Hygiene and Cough Etiquette poster - Community or Business

For Business: The Following signs were modified for business use.

Self-Screen Poster for Business
Reminder to Practice Social Distancing
Restrictions for Clients
Restrictions for Shoppers
Restrictions- General

Best Practices – High Touch Cleaning - High Touch Point Cleaning Checklist


Trusted Sources of Information  For more information about COVID-19, contact the Northwestern Health Unit at 1-807-468-7109, to or call TeleHealth at 1-866-797-0000. For further information regarding COVID-19, visit Canada.ca

Northwestern Health Unit     (NWHU COVID-19 Update Page)
Public Health Agency of Canada COVID-19 information
Government of Canada Travel Advisory
Ontario Ministry of Health and Long Term Care COVID-19 information


Mission, Vision, Values and Strategic Pillars

Our Mission

Improving the health of every person we serve, responding to the needs of our communities.

Our Vision

Innovative, high quality health care – inspired and delivered by our team and partners.

Our Values

  • Integrity
  • Respect
  • Excellence
  • Growth  

Our Strategic Pillars

  • Quality
  • Organizational Health
  • Partnerships
  • Advocacy
Join us as a volunteer member of our Board of Directors for 2023-2024
Join us as a volunteer member of our Patient & Family Advisory Council 

More Information



2021-2022 Annual Report 

2021-2022 Annual Report

Our Annual Reports reflect the work we have done together to provide innovative, high quality health care - inspired and deleivered by our team and partners. We invite you to view our current 2018-19 report.


Executive Compensation Framework Program - Final & Approved

RHC Exec Comp Program Govt Final Approved Version 2018


Comments and Feedback

Riverside Health Care wants to make every encounter with patients and families an opportunity for quality improvement.

Concerns, complaints and compliments are best addressed and resolved at the time and place they occur. If you have a complaint, concern or compliment, contact the person who provided the service or the manager of that area.

If you wish to write your concern, complaint or compliment, please visit our Comments & Feedback page. 

If you are unable to print the brochure, please contact us at (807) 274-4825 or riverside@rhcf.on.ca and provide us with mailing instructions. If you need the information in a more accessible format we can assist you with that as well.